Product Support

0800 663 5766

General Enquiries

Commercial Hardware

021 721 899

Architectural Support

021 428 750

Joinery Products Support

021 473 255


Reach Out to Us


    Frequently Asked Questions

    How do I purchase products from your site?

    Within New Zealand:
    Anyone can purchase from the SALE page

    Miles Nelson & MNC products: are available from most hardware stores in NZ place your order at the ‘special order’ counter.

    NZ Locksmiths can open an account with us and purchase directly of the site all hardware products.

    Schlegel Giesse: NZ Joinery companies can open an account with us.

    How quick can I get my products?

    Orders placed before midday are dispatched the same day. And then the products are in the hands of the courier company. You can follow your parcel with a track and trace link.

    Alternatively you can collect your parcel from our warehouse in Rosedale, Auckland. You need to call us before placing the order to confirm your pickup time.

    How can I return an item?

    Please call us on 0800 663 5766 for instructions and a returns number.

    No returns on overseas purchases (for faulty products please call us on +64 800 663 5766)

    I need help choosing hardware!

    You can use our online PROJECT GUIDE

    Give us a call to visit our showroom 0800 663 5766

    Or visit one of our RETAILERS

    How do I open an account?

    Please call the below:

    Retail Stores: 0800 663 5766

    Locksmiths: 021 721 899

    Joiners: 021 473 255

    Architects/Specifiers: 021 428 750

    Miles Nelson Products are sold through hardware stores throughout New Zealand.
    For a quote or to place an order...