• The fixing screws that secure the furniture to the door, both surface fix and through fix, should be checked and tightened as required. Loose fitting furniture which fails will not be covered under warranty.
  • All door furniture should be kept clean from dust. A non-abrasive mild household detergent may be used to remove ingrained grime.
  • For Matt Black, Satin Chrome, Satin Graphite & Stainless Steel finishes – A very simple soapy water or ph balanced soap based cleanser is all you need. Avoid anything that is: caustic, acidic, includes solvents, or abrasive agents. Avoid wax-based cleansers on matt finishes, these will replace matt finishes with a shine.
  • In general care should be taken to avoid paint smears, thinners and strong cleaning agents as they will quickly destroy the protective coatings and subject the finish to rapid oxidation and discoloration.
  • Regular cleaning to remove build-up will ensure that the hinges retain a smooth operation.
  • When necessary WD40 can be used to lubricate.
  • To avoid damaging the unit and armor glass touch screen, do not use any chemicals or lubricants when cleaning the unit.
  • You can wash the screen and deadbolt in the shade with a damp cloth and soapy detergent, rinse of detergent and dry with
    a soft cloth.



With a little bit of care you can minimise, if not prevent tea staining and get years of visual enjoyment from your stainless steel.

Tea staining can be described as: discolouration of the surface of stainless steel that does not affect the structural integrity or the longevity of the material. Tea staining of stainless steels occurs most commonly in coastal areas and becomes progressively worse the closer you get to water (note that most of New Zealand is considered a coastal area). Other factors such as pollution, higher temperatures and humidity can also increase the effect.

To prevent tea staining, perform regular maintenance – Wash regularly with clean fresh water, mild detergent and a cloth or soft brush. After washing rinse in clean water and wipe the surface dry with a soft absorbent cloth remembering to go with the grain on brushed stainless steel. Generally, you should wash your stainless steel every time you wash your windows or every three months. Do not use abrasive cleaners or a scouring pad of any type as they may cause excessive wear and dull the finish.


The natural tendency of the 100% hand finished pure copper is to show its perfect imperfections, a realness that will age organically over time. This aging process can give a sense of life and history to the hardware. Over time the surface may deteriorate if exposed to adverse atmospheric conditions caused by sea, air and weather.

  • Finish deterioration caused by exposure to adverse atmospheric conditions or from the use of paints, solvents, acid cleaners or scratching from keys is not considered a defect in the finish and is not covered by the warranty conditions.
  • However, if the “as new” look is desired, then maintenance with an approved cleaner will ensure the mirror finish will always be maintained. Clean regularly using Brasso or something similar with a soft cloth or soft brush. Do not use abrasive cleaners or a scouring pad of any type as they may cause excessive wear and dull the finish.