MILES NELSON WARRANTY INFORMATION

3 YEAR MILES NELSON WARRANTY

All electrical and electronic components used in Miles Nelson range of products excluding batteries are guaranteed for a period of 3 years from the date of proof of purchase, unless otherwise stated.
Miles Nelson assumes no liability under the warranty for the following:
1. Improper installation or failure to follow fitting instructions.
2. Failure due to improper maintenance.
3. Fair wear and tear.
4. Indirect or consequential loss or damage.
5. Cost of removal and / or replacement.
6. Cost of freight and / or travelling time.
7. Damage to or deterioration of plated finishes (soft finishes) or finishes exposed to a corrosive environment. As deterioration is possible under some environmental conditions.
8. Any modification or repairs to a product, as supplied unless authorised by Miles Nelson.
9. Use of replacement parts other than authorised parts.
10. Malfunction or failure of the product due to the use of non-genuine Miles Nelson parts.

5 YEAR MILES NELSON WARRENTY

Products covered: All General Hardware Products including Bannister Brackets, Bathroom Fittings, Cabinet Hardware & Handles, Cabin Hooks, Door Fittings, Door Stops, Hinges, Hooks, Kickplates, Push Plates, Grab Rails, Letterbox Letters & Numbers, Neck Bolts, Security Fittings (excluding the Patio Bolts, Mini Bolts, Restrictor Stays and Security Window Stays) and Socket Bolts.

These products are warranted to be free from mechanical and workmanship defects for 5 years from the original date of purchase.
If a mechanical defect occurs simply return the product together with proof of purchase to point of purchase for replacement.

Over time the surface may deteriorate if exposed to adverse atmospheric conditions caused by sea, air and weather. Finish deterioration caused by exposure to adverse atmospheric conditions or occurring from the use of paints, solvents, acid cleaners or scratching from keys is not considered a defect in the finish and is not covered by the warranty conditions.

Likewise the warranty does not cover damage caused by incorrect installation, accident, neglect or other factors over which Miles Nelson have no control and as such Miles Nelson shall not be held liable for any losses or expenses such as loss of use, damage to property or consequential damages or expenses.

10 YEAR MILES NELSON WARRANTY

Products covered: Miles Nelson Commercial Door Furniture, Miles Nelson Commercial Door Closers, Door Handles & Pulls, Restrictor Stays, Security Window Stays, Patio Bolts and Mini Bolts.

These products are warranted to be free from workmanship defects for 10 years from the original date of purchase. If a defect is detected simply return the product together with proof of purchase to the supplier for replacement. Products are designed for interior residential applications, unless otherwise stated.

Over time the surface may deteriorate if exposed to adverse atmospheric conditions caused by sea, air and weather. Finish deterioration caused by exposure to adverse atmospheric conditions or occurring from the use of ammoniated detergents, metal polishes, solvents, corrosive environments or other abrasive agents or scratching from keys is not considered a defect in the finish and as such is not covered by the warranty.

Likewise, the warranty does not cover damage caused by incorrect installation, accident, neglect or other factors over which Miles Nelson have no control and as such Miles Nelson shall not be held liable for any losses or expenses such as loss of use, damage to property or consequential damages or expenses.

10 YEAR MECHANICAL WARRANTY

Products covered: S Range and Milano door handles.

These products are warranted to be free from mechanical and workmanship defects for 10 years from the original date of purchase. If a mechanical defect occurs simply return the product together with proof of purchase to point of purchase for replacement.

This warranty does not cover the finish, defects or damage arising from improper installation, incorrect product application, improper maintenance, storage, shipping, handling or normal wear and tear or products used in commercial applications as “Commercial” is defined as any application other than those found on private residences.

25 YEAR MECHANICAL WARRANTY

Miles Nelson Manufacturing Ltd guarantees its products against defects in workmanship and materials. Should the product develop fault within its normal working life, Miles Nelson will repair or replace product of the same or equivalent product free of charge. Miles Nelson Manufacturing Ltd assumes no liability under this guarantee for the following:
1. Incorrect installation or failure to follow instructions.
2. Failure through improper maintenance or fair wear and tear.
3. Loss or damage costs incurred either indirect or consequential.
4. Cost of removal, replacement, and/or travelling time.
5. Any modification to the product from its original supplied operation design.
6. Plated finishes deterioration under some climatic conditions or chemical environment are exempt from this guarantee.

Miles Nelson Manufacturing Ltd reserves the right to determine whether or not any fault is caused by defects in workmanship or that any product is defective. Product specification and design improvement may change as a result of our continued commitment to quality, materials and development program. Consumer Guarantees act does not apply.

BRASS LIFETIME GUARANTEE

The lifetime warranty covers the integrity of the product(s) base material and as such the product is guaranteed to be free from material defects for the lifetime of the product.
The product finish is subject to the same conditions that apply to the 5 year warranty, as above.

MATERIALS & FINISHES

DURABLE ELECTROPLATED FINISH

Electroplating is the process of plating one metal onto another by hydrolysis, most commonly for decorative purposes or to prevent corrosion of a metal. Electroplating helps in creating a protective barrier. By coating your component in a less reactive metal, electroplating makes it more resistant to tarnishing and corrosion. It can also increase heat resistance and makes the piece stronger against impacts and shocks if the underlying metal is brittle.

304 QUALITY STAINLESS STEEL

Grade 304 stainless steel has a nickel and chromium chemical composition. The remainder of the chemical composition is primarily iron. The high amounts of chromium and nickel give 304 stainless steel levels of corrosion resistance. (Outside areas exposed to any level of sea salt requires 316 grade stainless)

316 MARINE GRADE STAINLESS STEEL

A major difference between 304 and 316 stainless steel is the chemical composition, with 316 containing a significant amount of molybdenum; typically 2 to 3 percent by weight vs only trace amounts found in 304. The higher molybdenum content results in grade 316 possessing increased corrosion resistance. And should be used when exposed to seaside conditions.

QUALITY STAINLESS STEEL

Stainless steel is a highly durable metal known for its impressive hardness. This quality is primarily due to the presence of two key components: chromium and nickel. Chromium forms an oxide layer on the metal’s surface, protecting it from corrosion and wear. Meanwhile, nickel contributes to the metal’s strength and ductility, enhancing its overall hardness.