Contact us
Product selection, compatibility, documentation, trade accounts or finding your nearest retailer — we can help with all of it.
Product support
General enquiries & commercial hardware
Architectural support
Joinery products support
Warehouse
5 Lovell Court, Rosedale, Albany, Auckland 0632.
Collections by arrangement — please call before placing your order so we can
confirm a pickup time.
Find a retailer
Miles Nelson products are sold through hardware stores throughout New Zealand.
Assistance and inquiries
Reach out to us — we usually reply within one working day.
Frequently asked questions
How do I purchase products?
Within New Zealand: Miles Nelson & MNC products are available from most hardware stores in NZ — place your order at the ‘special order’ counter.
NZ locksmiths can open an account with us and purchase all hardware products directly. Schlegel Giesse: NZ joinery companies can open an account with us.
How quickly can I get my products?
Orders placed before midday are dispatched the same day, and then the products are in the hands of the courier company. You can follow your parcel with a track and trace link.
Alternatively you can collect your parcel from our warehouse in Rosedale, Auckland. You need to call us before placing the order to confirm your pickup time.
How can I return an item?
Please call us on 0800 663 5766 for instructions and a returns number. No returns on overseas purchases — for faulty products please call us on +64 800 663 5766.
I need help choosing hardware!
Give us a call to visit our showroom on 0800 663 5766, or visit one of our retailers.
How do I open an account?
Retail stores: 0800 663 5766
Locksmiths: 021 721 899
Joiners: 021 473 255
Architects / specifiers: 021 428 750