Shipping & Returns

Shipping

Please allow 30 days for delivery. Free shipping on orders over (USD) $100.00. Orders under (USD) $100.00 incur a (USD) $30.00 surcharge. You are responsible for any local custom’s charges, fees or taxes once your goods have reached the final destination.

Goods Return Policy

(excludes goods covered under the consumers guarantee act)

Prior to a product return, customers must obtain a good return authorisation number from Miles Nelson customer services before returning any goods.

Please note that non-stocked products or specially ordered products are non-returnable.

Goods to be returned by the customer are at the customer’s expense and risk and must be returned in the original undamaged packaging with the authorisation number clearly marked on the packaging and sent to;

Miles Nelson

5 Lovell Court

Albany

Auckland 0632

Ref: #

Miles Nelson will only accept a return of goods if the goods are returned in “as new” and saleable condition free of any damage and subject to the customer paying a restocking fee of up to 25% of the invoiced price of the returned goods.

All goods must be returned within 28 days of the original order being placed. Any request to return goods by the customer more than 28 days, will be at the sole discretion of the company.

Please note that going forward any goods returned without an attached authorisation number will be returned to the customer.

If you have any questions, please contact your Miles Nelson representative or call one of our customer services team on 0800 6635 766.

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