Products covered: All General Hardware Products including Bannister Brackets, Bathroom Fittings, Cabinet Hardware & Handles, Cabin Hooks, Door Fittings, Door Stops, Hinges, Hooks, Kickplates, Push Plates, Grab Rails, Letterbox Letters & Numbers, Neck Bolts, Security Fittings (excluding the Patio Bolts, Mini Bolts, Restrictor Stays and Security Window Stays), Socket Bolts and Window Fittings.

These products are warranted to be free from mechanical and workmanship defects for 5 years from the original date of purchase.

If a mechanical defect occurs simply return the product together with proof of purchase to point of purchase for replacement.

Over time the surface may deteriorate if exposed to adverse atmospheric conditions caused by sea, air and weather. Finish deterioration caused by exposure to adverse atmospheric conditions or occurring from the use of paints, solvents, acid cleaners or scratching from keys is not considered a defect in the finish and is not covered by the warranty conditions.

Likewise the warranty does not cover damage caused by incorrect installation, accident, neglect or other factors over which Miles Nelson have no control and as such Miles Nelson shall not be held liable for any losses or expenses such as loss of use, damage to property or consequential damages or expenses.

Products are designed for residential use only unless otherwise stated. If products are used for commercial purposes the consumer guarantees act does not apply.

Products covered: Door Handles & Pulls, Restrictor Stays, Security Window Stays, Patio Bolts and Mini Bolts.

These products are warranted to be free from workmanship defects for 10 years from the original date of purchase.

If a defect is detected simply return the product together with proof of purchase to the supplier for replacement.

Products are designed for interior residential applications, unless otherwise stated.

Over time the surface may deteriorate if exposed to adverse atmospheric conditions caused by sea, air and weather. Finish deterioration caused by exposure to adverse atmospheric conditions or occurring from the use of ammoniated detergents, metal polishes, solvents, corrosive environments or other abrasive agents or scratching from keys is not considered a defect in the finish and as such is not covered by the warranty.

Likewise, the warranty does not cover damage caused by incorrect installation, accident, neglect or other factors over which Miles Nelson have no control and as such Miles Nelson shall not be held liable for any losses or expenses such as loss of use, damage to property or consequential damages or expenses.

Products are designed for residential use only unless otherwise stated. If products are used for commercial purposes the consumer guarantees act does not apply.

Products covered: MNC 5000 Series Mortice Locks / Night Latches / Vestibule and Dead Locks.

Miles Nelson guarantees its products against defects in workmanship and materials. Should the product develop fault within its normal working life, Miles Nelson will repair or replace product of the same or equivalent product free of charge. Miles Nelson assumes no liability under this guarantee for the following.

1. Incorrect installation or failure to follow instructions.

2. Failure through improper maintenance or fair wear and tear.

3. Loss or damage costs incurred either indirect or consequential.

4. Cost of removal, replacement, and/or travelling time.

5. Any modification to the product from its original supplied operation design.

6. Plated finishes deterioration under some climatic conditions or chemical environment are exempt from this guarantee.

Miles Nelson reserves the right to determine whether or not any fault is caused by defects in workmanship or that any product is defective.

Product specification and design improvement may change as a result of our continued commitment to quality, materials and development program.

Products covered: All products that use Brass as its base material.

The lifetime warranty covers the integrity of the product(s) base material and as such the product is guaranteed to be free from material defects for the lifetime of the product.

The product finish is subject to the same conditions that apply to the 5 or 10 year warranty, as above.

Products covered: All 316 Stainless Steel 316 grade stainless has molybdenum as an additive that improves its resistance to pitting and corrosion and should be used when exposed to seaside conditions.

With a little bit of care you can minimise, if not prevent tea staining and get years of visual enjoyment from your stainless steel.

Tea staining can be described as: discolouration of the surface of stainless steel that does not affect the structural integrity or the longevity of the material. Tea staining of stainless steels occurs most commonly in coastal areas and becomes progressively worse the closer you get to water (note that most of New Zealand is considered a coastal area). Other factors such as pollution, higher temperatures and humidity can also increase the effect.

To prevent tea staining, perform regular maintenance – Wash regularly with clean fresh water, mild detergent and a cloth or soft brush. After washing rinse in clean water and wipe the surface dry with a soft absorbent cloth remembering to go with the grain on brushed stainless steel.

Generally, you should wash your stainless steel every time you wash your windows or every three months. Do not use abrasive cleaners or a scouring pad of any type as they may cause excessive wear and dull the finish.