Products covered: Electronic entry and deadbolt. MN900L, MN9000R, MN9001L and MN9001R.

All electrical and electronic components used in Miles Nelson range of products excluding batteries are guaranteed for a period of 3 years from the date of proof of purchase, unless otherwise stated.

Miles Nelson assumes no liability under the warranty for the following:

1. Improper installation or failure to follow fitting instructions.
2. Failure due to improper maintenance.
3. Fair wear and tear.
4. Indirect or consequential loss or damage.
5. Cost of removal and / or replacement.
6. Cost of freight and / or travelling time.
7. Damage to or deterioration of plated finishes (soft finishes) or finishes exposed to a corrosive environment. As deterioration is possible under some environmental conditions.
8. Any modification or repairs to a product, as supplied unless authorised by Miles Nelson.
9. Use of replacement parts other than authorised parts.
10. Malfunction or failure of the product due to the use of non-genuine Miles Nelson parts.

Products covered: All General Hardware Products including Bannister Brackets, Bathroom Fittings, Cabinet Hardware & Handles, Cabin Hooks, Door Fittings, Door Stops, Hinges, Hooks, Kickplates, Push Plates, Grab Rails, Letterbox Letters & Numbers, Neck Bolts, Security Fittings (excluding the Patio Bolts, Mini Bolts, Restrictor Stays and Security Window Stays) and Socket Bolts.

These products are warranted to be free from mechanical and workmanship defects for 5 years from the original date of purchase.
If a mechanical defect occurs simply return the product together with proof of purchase to point of purchase for replacement.

Over time the surface may deteriorate if exposed to adverse atmospheric conditions caused by sea, air and weather. Finish deterioration caused by exposure to adverse atmospheric conditions or occurring from the use of paints, solvents, acid cleaners or scratching from keys is not considered a defect in the finish and is not covered by the warranty conditions.

Likewise the warranty does not cover damage caused by incorrect installation, accident, neglect or other factors over which Miles Nelson have no control and as such Miles Nelson shall not be held liable for any losses or expenses such as loss of use, damage to property or consequential damages or expenses.

Products covered: Door Handles & Pulls, Restrictor Stays, Security Window Stays, Patio Bolts and Mini Bolts.

These products are warranted to be free from workmanship defects for 10 years from the original date of purchase.

If a defect is detected simply return the product together with proof of purchase to the supplier for replacement.

Products are designed for interior residential applications, unless otherwise stated.

Over time the surface may deteriorate if exposed to adverse atmospheric conditions caused by sea, air and weather. Finish deterioration caused by exposure to adverse atmospheric conditions or occurring from the use of ammoniated detergents, metal polishes, solvents, corrosive environments or other abrasive agents or scratching from keys is not considered a defect in the finish and as such is not covered by the warranty.

Likewise, the warranty does not cover damage caused by incorrect installation, accident, neglect or other factors over which Miles Nelson have no control and as such Miles Nelson shall not be held liable for any losses or expenses such as loss of use, damage to property or consequential damages or expenses.

Products are designed for residential use only unless otherwise stated. If products are used for commercial purposes the consumer guarantees act does not apply.

Products covered: S Range and Milano door handles.

These products are warranted to be free from mechanical and workmanship defects for 10 years from the original date of purchase. If a mechanical defect occurs simply return the product together with proof of purchase to point of purchase for replacement.

This warranty does not cover the finish, defects or damage arising from improper installation, incorrect product application, improper maintenance, storage, shipping, handling or normal wear and tear or products used in commercial applications as “Commercial” is defined as any application other than those found on private residences.

Products covered: MNC 5000 Series Mortice Locks / Night Latches / Vestibule and Dead Locks.

Miles Nelson guarantees its products against defects in workmanship and materials. Should the product develop fault within its normal working life, Miles Nelson will repair or replace product of the same or equivalent product free of charge. Miles Nelson assumes no liability under this guarantee for the following.

1. Incorrect installation or failure to follow instructions.

2. Failure through improper maintenance or fair wear and tear.

3. Loss or damage costs incurred either indirect or consequential.

4. Cost of removal, replacement, and/or travelling time.

5. Any modification to the product from its original supplied operation design.

6. Plated finishes deterioration under some climatic conditions or chemical environment are exempt from this guarantee.

Miles Nelson reserves the right to determine whether or not any fault is caused by defects in workmanship or that any product is defective.

Product specification and design improvement may change as a result of our continued commitment to quality, materials and development program.

Products covered: All products that use Brass as its base material.

The lifetime warranty covers the integrity of the product(s) base material and as such the product is guaranteed to be free from material defects for the lifetime of the product.

The product finish is subject to the same conditions that apply to the 5 or 10 year warranty, as above.

While copper is extremely aesthetically pleasing, it also has an inherent ability to kill a wide range of harmful microbes relatively rapidly – often within two hours or less which makes it the perfect metal to use on a door with a lot of use. This plus its durability makes it perfectly suited to New Zealand’s coastal environment and will last a lifetime. The natural tendency of the 100% hand finished pure copper is to show its perfect imperfections, a realness that will age organically over time. This ageing process can give a sense of life and history to the hardware.

Over time the surface may deteriorate if exposed to adverse atmospheric conditions caused by sea, air and weather. Finish deterioration caused by exposure to adverse atmospheric conditions or occurring from the use of paints, solvents, acid cleaners or scratching from keys is not considered a defect in the finish and is not covered by the warranty conditions.

However, if the “as new” look is desired, then maintenance with an approved cleaner will ensure the mirror finish will always be maintained.

Clean regularly using Brasso or something similar with a soft cloth or soft brush. Do not use abrasive cleaners or a scouring pad of any type as they may cause excessive wear and dull the finish

304 stainless steel is the most common form of stainless steel used around the world, largely due to its excellent corrosion resistance and value. It contains between 16 and 24 percent chromium and up to 35 percent nickel, as well as small amounts of carbon and manganese.

304 will withstand corrosion from most oxidizing acids. That durability makes 304 easy to sanitize and therefore ideal for kitchen, bathroom and food applications.

304 stainless steel does have one weakness: it is susceptible to corrosion from chloride solutions or from saline environments like the coast. Chloride ions can create localized areas of corrosion, called “pitting,” which can spread beneath protective chromium barriers to compromise internal structures.

With a little bit of care you can minimise, if not prevent this tea staining effect and get years of visual enjoyment from your stainless steel.

Tea staining can be best described as a discolouration of the surface that does not affect the structural integrity or the longevity of the material. Tea staining of stainless steel occurs most commonly in coastal areas and becomes progressively worse the closer you get to water (note that most of New Zealand is considered a coastal area). Other factors such as pollution, higher temperatures and humidity can also increase the effect.

To prevent tea staining, perform regular maintenance – wash regularly with clean fresh water, mild detergent and a cloth or soft brush. After washing rinse in clean water and wipe the surface dry with a soft absorbent cloth remembering to go with the grain on brushed stainless steel.

In general, you should wash your stainless steel every three months. Do not use abrasive cleaners or a scouring pad of any type as they may cause excessive wear and dull the finish.

Miles Nelson 304 stainless steel product(s) are warranted to be free from surface defects for the products lifetime. Subject to the requirements of regular maintenance program to avoid any tea staining. Any finish deterioration caused by exposure to adverse atmospheric conditions or occurring from the use of paints, solvents and acid cleaners is not considered a defect in the finish and as such is not covered by the warranty conditions.

Likewise the warranty does not cover damage caused by incorrect installation, accident, neglect or other factors over which Miles Nelson has no control over.

All 316 Stainless Steel 316 grade stainless has molybdenum as an additive that improves its resistance to pitting and corrosion and should be used when exposed to seaside conditions.

With a little bit of care you can minimise, if not prevent tea staining and get years of visual enjoyment from your stainless steel.

Tea staining can be described as: discolouration of the surface of stainless steel that does not affect the structural integrity or the longevity of the material. Tea staining of stainless steels occurs most commonly in coastal areas and becomes progressively worse the closer you get to water (note that most of New Zealand is considered a coastal area). Other factors such as pollution, higher temperatures and humidity can also increase the effect.

To prevent tea staining, perform regular maintenance – Wash regularly with clean fresh water, mild detergent and a cloth or soft brush. After washing rinse in clean water and wipe the surface dry with a soft absorbent cloth remembering to go with the grain on brushed stainless steel.

Generally, you should wash your stainless steel every time you wash your windows or every three months. Do not use abrasive cleaners or a scouring pad of any type as they may cause excessive wear and dull the finish